• Shift: 7:00 PM – 4:00 PM
• Shift : 4:00 PM – 10 PM
• Shift : 10:00 PM – 6 AM (overnight)

Job Description:
We are seeking two reliable and detail-oriented Dispatchers to join our team. This role is responsible for coordinating operations, communicating with drivers/field staff, and ensuring timely and efficient service delivery.

Key Responsibilities:

• Answer incoming calls and respond to service requests
• Dispatch drivers or personnel in an efficient and timely manner
• Monitor schedules and track job progress
• Maintain accurate logs and records
• Communicate clearly with team members and customers
• Handle issues or delays professionally and promptly

Qualifications:

•  Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• Basic computer skills
• Prior dispatch or customer service experience preferred (not required)
• Dependable and punctual

• Trip Scheduling & Coordination
• Receive transportation requests from contracted facilities, healthcare providers, and other authorized sources by phone, email, portal, or other approved communication methods.
• Schedule non-emergency transportation trips for eligible riders throughout Louisiana.
• Accurately enter all trip information into the company's scheduling/transportation management system.
• Verify required trip details, including:
     -Rider name and identifying information
     -Pickup and drop-off locations
     -Appointment date and time
     -Requested pickup or return time
     -Mobility and transportation requirements
     -Wheelchair, ambulatory, or other applicable transportation needs
     -Facility/provider information
     -Escort or additional passenger information when applicable
     -Special instructions or accommodations
• Schedule recurring and standing-order transportation when authorized.
• Review scheduled trips for completeness and accuracy.
• Identify scheduling conflicts, duplicate trips, missing information, or other potential issues before trips are finalized.
• Make scheduling adjustments when appointments, pickup times, destinations, or transportation needs change.

• Serve as a professional point of contact for Go Ride's contracted facilities and providers.
• Respond to scheduling inquiries and transportation requests in a timely and professional manner.
• Contact facilities or providers when additional information or clarification is needed to properly schedule a trip.
• Communicate trip confirmations, changes, cancellations, or scheduling concerns as appropriate.
• Maintain positive and professional working relationships with facility and provider representatives.
• Escalate service concerns, complaints, or unusual transportation requests to management when appropriate.

• Maintain clear communication with the Dispatch and Operations teams regarding scheduled transportation.
• Ensure dispatchers have accurate and complete information necessary to coordinate daily transportation.
• Notify Dispatch of significant same-day additions, cancellations, changes, special accommodations, or other information that may affect transportation operations.
• Assist in identifying scheduling concerns that could affect route efficiency, vehicle availability, driver coverage, or on-time performance.
• Work collaboratively with Dispatch while maintaining the distinction between advance trip scheduling and real-time dispatch operations.
• Follow established procedures for transferring scheduled trips to Dispatch for daily execution.

• Maintain accurate and complete transportation records.
• Follow Go Ride policies and procedures regarding rider information, confidentiality, and documentation.
• Protect confidential and sensitive rider information and follow applicable HIPAA/privacy requirements.
• Document trip changes, cancellations, communications, and other relevant information in the appropriate system.
• Follow contractual requirements and scheduling procedures established for individual facilities and providers.
• Report recurring scheduling issues, inaccurate requests, service concerns, or potential contractual issues to management.

• Strong organizational and time-management skills.
• Excellent attention to detail and data-entry accuracy.
• Strong verbal and written communication skills.
• Professional telephone and customer-service skills.
• Ability to manage a high volume of calls, emails, and transportation requests.
• Ability to prioritize multiple requests and deadlines simultaneously.
• Ability to remain calm and professional in a fast-paced environment.
• Strong problem-solving and critical-thinking skills.
• Ability to recognize missing or conflicting information and obtain clarification before scheduling transportation.
• Ability to learn transportation scheduling software and other company systems.
• Ability to work effectively with facilities, providers, dispatchers, drivers, management, and other members of the Operations team.
• Ability to maintain confidentiality and appropriately handle sensitive rider information.

• High school diploma or GED required.
• Previous customer service, scheduling, call center, healthcare, transportation, or administrative experience preferred.
• Previous NEMT, medical transportation, healthcare scheduling, or transportation coordination experience is highly desired
• Basic computer proficiency, including email, data entry, and web-based systems.
• Ability to learn Go Ride's scheduling software, communication systems, and contracted provider requirements.
• General familiarity with Louisiana cities, parishes, and geographic areas is preferred.

• Maintain accurate and complete trip information.
• Schedule transportation requests promptly.
• Minimize scheduling errors and incomplete trip information.
• Communicate professionally with facilities, providers, riders, and coworkers.
• Identify potential scheduling problems before they become operational issues.
• Maintain organized and accurate documentation.
• Follow established scheduling and escalation procedures.
• Support efficient routing and on-time transportation through accurate advance scheduling.
• Maintain confidentiality and professionalism at all times.

Introduction:

We are seeking a responsible and reliable Driver to provide transportation services for members of our community. The applicant will be responsible for safely driving passengers to appointments and other destinations, as well as providing assistance as needed. The successful candidate will have a clean driving record and a friendly and patient personality.

Responsibilities:

• Safely transport passengers to appointments and other destinations

• Provide companionship and assistance to passengers as needed, including helping with mobility and securing wheelchairs when needed
  

• Maintain a clean and well-maintained vehicle

• Follow all traffic laws and regulations

• Communicate effectively with passengers and their families, as well as other team members and management

• Other duties as assigned

Qualifications:

• Valid driver's license with a clean driving record

• Minimum age of 25 with 2 years of driving experience (does not have to be professional driving experience)
  

• Ability to pass a background check

• Friendly and patient personality

• Ability push and secure a wheelchair

  
  

Introduction:

We are seeking a responsible and reliable Driver to provide transportation services for members of our community. The applicant will be responsible for safely driving passengers to appointments and other destinations, as well as providing assistance as needed. The successful candidate will have a clean driving record and a friendly and patient personality.

Responsibilities:

• Safely transport passengers to appointments and other destinations

• Provide companionship and assistance to passengers as needed, including helping with mobility and securing wheelchairs when needed
  

• Maintain a clean and well-maintained vehicle

• Follow all traffic laws and regulations

• Communicate effectively with passengers and their families, as well as other team members and management

• Other duties as assigned

Qualifications:

• Valid driver's license with a clean driving record

• Minimum age of 25 with 2 years of driving experience (does not have to be professional driving experience)
  

• Ability to pass a background check

• Friendly and patient personality

• Ability push and secure a wheelchair

  
  

Introduction:

We are seeking a responsible and reliable Driver to provide transportation services for members of our community. The applicant will be responsible for safely driving passengers to appointments and other destinations, as well as providing assistance as needed. The successful candidate will have a clean driving record and a friendly and patient personality.

Responsibilities:

• Safely transport passengers to appointments and other destinations

• Provide companionship and assistance to passengers as needed, including helping with mobility and securing wheelchairs when needed
  

• Maintain a clean and well-maintained vehicle

• Follow all traffic laws and regulations

• Communicate effectively with passengers and their families, as well as other team members and management

• Other duties as assigned

Qualifications:

• Valid driver's license with a clean driving record

• Minimum age of 25 with 2 years of driving experience (does not have to be professional driving experience)
  

• Ability to pass a background check

• Friendly and patient personality

• Ability push and secure a wheelchair

  
  

Introduction:

We are seeking a responsible and reliable Driver to provide transportation services for members of our community. The applicant will be responsible for safely driving passengers to appointments and other destinations, as well as providing assistance as needed. The successful candidate will have a clean driving record and a friendly and patient personality.

Responsibilities:

• Safely transport passengers to appointments and other destinations

• Provide companionship and assistance to passengers as needed, including helping with mobility and securing wheelchairs when needed
  

• Maintain a clean and well-maintained vehicle

• Follow all traffic laws and regulations

• Communicate effectively with passengers and their families, as well as other team members and management

• Other duties as assigned

Qualifications:

• Valid driver's license with a clean driving record

• Minimum age of 25 with 2 years of driving experience (does not have to be professional driving experience)
  

• Ability to pass a background check

• Friendly and patient personality

• Ability push and secure a wheelchair